Existing Flogas customers
Handy info for Flogas customers
Keep up to date with the Family of Flo. You can access additional support and avice about your account, contract and LPG supply here.
Discover the Flogas My Account online portal
As a Flogas customer, you will be automatically given access to the My Account online portal.
There are many benefits to using My Account, some of which you can explore below…
Advice and insights
Caring for your tank
Ensuring that your bulk LPG tank installation stays safe from any risk of ignition, impact or obstruction is paramount for all customers and makes sure that we can help delivering to you safely.
Support for your energy bills
We understand that our customers, along with many other people across the country, will be experiencing concerns due to the ongoing ‘Cost of Living crisis’.
Making your home more energy efficient
As the world becomes increasingly concious about the environment, now is the perfect time to learn about how to increase our energy efficiency.
Get in touch
For more information please call us free on
0800 574 574
or get in touch with one of our experts online
Extra reassurance when you choose Flogas
As a Liquid Gas UK member, we’ve committed to a Customer Charter that puts your care, safety and support at the heart of our service. That means:
- Support when you need it most: Priority consideration during supply disruption if you’re vulnerable, plus accessible bills and communication options.
- Help with payment difficulties: We’ll work with you to find a reasonable solution if you’re struggling to pay.
- Clear information: About your prices, contract terms and when you can switch supplier.
- A commitment to safety: We follow Liquid Gas UK’s Codes of Practice and related safety guidance.
- Independent help if things go wrong: If we can’t resolve your complaint, you can refer it to the Liquid Gas UK Ombudsman Scheme.
It’s reassurance backed by commitments you can hold us to.